Making Every Contact Count - Training

Training resources for staff are a key element of a Making Every Contact Count (MECC) programme. Ensuring staff have the skills, knowledge and confidence to deliver the right messages and information to members of the public can govern whether your programme is a success or not.

The National MECC Advisory Group has developed a quality marker checklist for training resources to support organisations in implementing and sustaining MECC programmes. It provides organisations with a set of quality markers for developing new training materials and evaluating existing training. These resources can be found on www.makingeverycontactcount.co.uk 

MECC Training Materials in Y&H

The MECC Community of Improvement have collated together an extensive range of training materials which are available to all MECC CoI members to access via the MECC Knowledge Hub group.

MECC Tutor-led Training and Blended Learning

Training on MECC usually involves a package of blended learning that includes underpinning knowledge via e-learning and tutor-led led learning for the skills based motivational behaviour change conversations. 

MECC e-learning

E-learning for Health have two different MECC e-learning courses (One developed by Wessex, Thames Valley and KSS and another developed by West Midlands) these are available on their e-learning platform.  If you work in the NHS, Social Care or a Local Authority you should be able to register for a for a free account.  If you don't work within these organisations you can still play the courses but it will not be tracked by the Learning Management System.

Wessex, Thames Valley, Kent, Surrey and Sussex e-learning

This resource, composed of four e-learning sessions, is intended for anyone who has contact with people to Make Every Contact Count and develop public health knowledge.

The package is part of a two-phase learning approach. The e-learning has been developed to ensure learners gain the underpinning knowledge and understanding of the importance of supporting people to improve their health and wellbeing and introduction to the practical skills to do so.

West Midlands

This resource is composed of two e-learning sessions with additional resources around “MECC Plus for Integrated Care”. The focus is to give users the confidence to start a very brief conversation which will help the person involved to consider change, feel encouraged and supported to change, and know where to go for further support if they feel ready to change.

The additional resources around MECC Plus for Integrated Care complete the toolkit and support the workforce to implement MECC based on Integrated Care principles and practice. They comprise case studies, PowerPoint and exemplar MECC pathways.  The resources illustrate how brief person-centred conversations can support the holistic assessment of a person’s needs as well as enable the person to make changes necessary to improve their self-care management. A MECC PLUS Manual suggests bite-sized learning opportunities for managers and trainers to use with their teams. A MECC PLUS Pocketbook provides an aide memoire for all frontline staff.

For further information on what is available in your area please contact Chris Sharp, Public Health Workforce Development Manager for the Y&H Public Health England Centre on email: chris.sharp@phe.uk.uk. 

Making Every Contact Count - Role Modelling Videos

The people delivering the MECC conversations are not actors but are employees of the organisation they represent.  We didn’t wanted to highlight that these are real members of staff and not actors but simple enough to highlight ASK, ASSIST and ACT.  The videos have been developed to support MECC Training.


Making Every Contact Count (MECC) - Smoking Scenario

01 September 2018

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Making Every Contact Count (MECC) - Physical Activity Scenario

01 September 2018

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Making Every Contact Count (MECC) - Social Isolation Scenario

01 September 2018

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Making Every Contact Count (MECC) - Healthy Diet Scenario

01 September 2018

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Making Every Contact Count (MECC) - Perinatal Mental Health Scenario

01 September 2018

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